Research Papers

Veterinary Office Management Research Project

Being a good listener is a critical skill that veterinary technicians ought to possess. The techniques of good listening include being impartial and objective. Generally, it is difficult for people to listen impartially to ideas or subjects that they already have an informed opinion. In such cases, the listeners do not evaluate the premise of the speaker as they have already made their conclusions. However, it is essential for the listeners to be impartial and patient as other people speak. Effective listening is determined by the ability to analyze the speakers’ in the perspective (Whittaker, Forrester, Killian, and Jones 47)

Discrediting information based on our opinion may hinder our listening ability. A good listener should listen to the information irrespective of the speaker’s status or attitude. Having a negative attitude may impair ones listening skills, thus derailing communication. Excellent listeners can detach their emotions, prejudices and prior knowledge about a given subject while listening to a third party.

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Active listening involves paying attention to both verbal and non-verbal cues of the speakers. A good listener should, therefore, stop other activities and observe the speaker to gain the desired information. By observing the speaker, the listener can evaluate the gestures and body language to make an informed conclusion. Body gestures and facial expression may enable the listener to understand the emotions of the speaker, and therefore, act in the desired manner. Different emotion such as sadness, excitement, happiness, and remorse can be determined from an individual’s facial expressions. For instance, an angry person would speak while Scowl, glower, sulk or mope. This information may be deciphered by observing the frown on their face. Contrarily, people who are happy will speak while smiling. Therefore, by observing the speaker’s facial expressions, one can conclude whether the information is positive or negative. Typically, positive information is passed in a happy mood while negative information is passed in a sad tone.

Therefore, to clearly understand a client or co-worker, it is essential to observe their facial expressions as well as gestures. For instance, if a co-worker states that they are going to the laboratory. It can be easier to determine the direction to the lab through there facial expressions and body language (Silverman, Jonathan, Suzanne Kurtz, and Juliet 26). If the organization has multiple laboratories, the speaker is likely to talk while facing or pointing to the specific lab’s direction. In such cases, one can identify the direction of the lab through careful observation. However, if the audience does not pay close attention to the gestures, they may fail to identify the lab’s direction.

Maintaining eye contact is the other technique that can be used to capture the client or coworkers’ message. By observing the speaker, it is easier to distinguish facts from prejudices. Generally, people tend to be nervous when stating inaccurate information. As such, when the speaker avoids eye contact and is nervous, one can question the credibility of the information being delivered. However, candid speakers are often relaxed and confident while speaking. Therefore, one can identify a lying speaker and a truthful one by maintaining eye contact.

Several techniques can be used to pass information to the clients or coworkers effectively. The first technique involves being audible. It is essential for the speakers to be loud and clear to the audience to avoid confusion and misunderstanding. Studies indicate that most information is distorted as a result of the unclear speech. Therefore, it is essential to speak in a pitch that does not strain the audience while listening to a conversation or speech. Use of body language, gestures, and facial expressions is also effective in attracting the audience’s attention. The facial expressions will assist the listeners to decipher the information effectively.

For instance, when the speaker broadens his eyes and spreads his arms, they attract the audience’s attention and also portray the information the significance of the information being passed (Ganguly 62). During the speech, it is crucial to organize your ideas in a logical order to foster understanding and retention. It is also necessary to observe your audience while speaking to evaluate whether they are attentive. Through observation, the speaker can identify whether the listeners are straining, bored, or enjoying the subject. For long speeches, it is essential to have frequent poses to allow the audience to digest the information and ask for clarification. Furthermore, it is also important for the speaker to ask for questions or clarification from the audience at the end of the speech.

While discharging a surgical patient from the hospital, it is essential to use effective communication strategies to pass the information. First, the physician should have a smile on their face to indicate that the surgical process was successful. The physician should then inform the client of their actual conditions. For instance, the Doctor may inform the patient that their health has tremendously improved and the surgery was successful as they observe the patient’s records. As such, the patient is supposed to be discharged. The doctor should also illustrate how the patient should conduct themselves at home, including medication and diet requirements if necessary. The physician should then ask if there is any clarification required by the client.

Works Cited
Ganguly, Sonali. “Action Research to Improve the Communication Skills of Undergraduate Students.” IUP Journal of Soft Skills 11.3 (2017): 62-71.
Silverman, Jonathan, Suzanne Kurtz, and Juliet Draper. Teaching and Learning Communication Skills in Medicine. CRC press, 2016.
Whittaker, Charlotte E., et al. “Can we Reliably Measure Social Work Communication skills?.” International Journal of Child and Family Welfare (IJCFW) 2016-Jrg 17-Nr 1/2: Investigating interactions: The dynamics of relationships between clients and professionals in child welfare 17.1/2 (2016): 47-63.
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